Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of the Zentro mobile applications, the website at usezentro.in, and the services booked through them (together, the “Platform”), operated by Go4Lead.

By creating an account, booking a service, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.

2. Eligibility and your account

• You must be at least 18 years old and legally capable of entering a contract.
• You must register with a valid Indian mobile number and verify it by OTP.
• You are responsible for the accuracy of the information you provide, including your service address.
• You are responsible for all activity on your account. Do not share your OTP with anyone, including anyone claiming to be from Zentro.
• We may suspend or terminate an account that is used fraudulently, abusively, or in breach of these Terms.

3. Our role

Zentro operates a technology platform that connects customers with independent, verified service professionals (“Service Partners”). Depending on the service, Zentro may fulfil the booking directly through its own trained personnel or arrange fulfilment by a Service Partner.

We screen Service Partners, verify their credentials, and hold them to defined service and conduct standards. Service Partners are not employees of Zentro unless expressly stated.

4. Bookings

• A booking is a request until it is confirmed and a technician is assigned.
• Time slots are indicative. We will notify you of delays and offer rescheduling where a slot cannot be met.
• You must ensure safe, lawful access to the appliance and the premises, and that an adult aged 18 or over is present for the duration of the visit.
• Work begins only after you share the start OTP, and is marked complete only after you share the completion OTP. Do not share either code before you are satisfied.
• Emergency or same-day bookings may attract a surcharge, which is shown to you before you confirm.

5. Pricing, estimates and payment

• Prices shown on the Platform are starting prices for the selected service and exclude spare parts unless stated.
• Final pricing depends on the diagnosed fault, the parts required, appliance model, and your city. The technician will present a final estimate for your approval before carrying out chargeable work.
• An inspection or visitation fee may apply, and is disclosed before you confirm the booking.
• Applicable taxes, including GST, are charged as required by law.
• Payment may be made through the payment methods offered in the app, or in cash where that option is available.
• Spare parts are billed separately and only with your prior approval.
• Non-payment of a completed service may result in suspension of your account and recovery action.

See our Refund & Cancellation Policy for cancellations, refunds and rescheduling.

6. Service warranty

Completed services carry a 30-day warranty from the date of completion, covering the specific workmanship performed, unless a different period is stated for that service at the time of booking.

Spare parts carry the manufacturer's warranty where applicable, which may differ from the service warranty.

The warranty does not cover:

• A different or unrelated fault arising after the visit.
• Damage from misuse, mishandling, accident, power surge, water ingress, pests or natural causes.
• Work subsequently performed on the appliance by anyone other than Zentro or an authorised Service Partner.
• Appliances that are beyond economic repair, or where you declined a recommended repair.
• Consumables and normal wear and tear.

To claim, raise a request in the app within the warranty period with your booking reference.

7. Your obligations

• Provide accurate information and a safe working environment.
• Secure valuables, pets and children during the visit.
• Disclose known hazards, prior tampering, or unauthorised prior repairs.
• Do not ask a technician to perform unsafe, unlawful, or out-of-scope work.
• Do not offer or accept payment outside the Platform for services booked on it.
• Treat technicians with respect. We operate a zero-tolerance policy for harassment, abuse or discrimination.

8. Prohibited conduct

You must not:

• Use the Platform for any unlawful purpose, or in breach of any applicable law.
• Impersonate another person, or create accounts by automated means.
• Interfere with, probe, or attempt to gain unauthorised access to the Platform or its infrastructure.
• Scrape, reverse engineer, decompile, or create derivative works from the Platform.
• Post false, defamatory, obscene or infringing content, including in reviews.
• Attempt to circumvent pricing, coupons, referral limits or payment controls.

9. Limitation of liability

To the maximum extent permitted by law:

• The Platform and services are provided on an “as is” and “as available” basis.
• We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or business opportunity.
• Our aggregate liability arising out of or relating to a booking shall not exceed the amount you actually paid to us for that booking.
• We are not liable for pre-existing defects, for the residual life of an appliance, or for failures unrelated to the work performed.
• We are not liable for delay or failure caused by events beyond our reasonable control, including natural disaster, strike, civil unrest, utility or network failure, or government action.

Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, or for fraud.

10. Indemnity

You agree to indemnify and hold harmless Zentro, its officers, employees and Service Partners from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

11. Intellectual property

The Zentro name, logo, wordmark, the tagline “Powering Every Repair”, and all software, designs, text and graphics on the Platform are owned by or licensed to us and protected by intellectual property law. You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose. No other rights are granted.

12. Suspension and termination

You may stop using the Platform and request account deletion at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if we suspect fraud or abuse, or if required by law. Accrued payment obligations survive termination.

13. Changes to these Terms

We may amend these Terms from time to time. The “Last updated” date reflects the latest revision, and material changes will be notified in the app or by email. Continued use after a change constitutes acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of India. Subject to the following, the courts at Pali, Rajasthan shall have exclusive jurisdiction.

Before commencing proceedings, please contact us at grow@go4lead.com so we can attempt to resolve the matter directly. Most issues are resolved quickly at this stage.

15. Contact us

Go4Lead — a sole proprietorship of Gourav Sharma
09, Rajat Nagar, Jai Nagar
Near Sakhi Silai Center
Pali, Rajasthan 306401
India
GSTIN: 08MQIPS5835B2ZC
Email: grow@go4lead.com
Phone: +91 85294 21025