Privacy Policy

1. Introduction

This Privacy Policy explains how Go4Lead (“Zentro”, “we”, “us”) collects, uses, discloses and safeguards your information when you use the Zentro mobile applications, the website at usezentro.in, and the services booked through them (together, the “Platform”).

By using the Platform you agree to this Policy. If you do not agree, please do not use the Platform.

2. Information we collect

Information you give us

• Account details — your mobile number, name, and email address if provided.
• Service address — the address, landmark, pincode and map location where the service is to be performed.
• Booking details — the appliance, the service selected, your preferred date and time slot, and any notes or photographs you upload describing the fault.
• Communications — messages you send to our support team, and reviews or ratings you submit.

Information collected automatically

• Device and app data — device model, operating system version, app version, and a push notification token.
• Location data — with your permission, your device location, used to auto-fill your service address and to match you with nearby technicians. You can decline this and enter your address manually.
• Usage data — pages and screens viewed, features used, and error diagnostics.

Information from service partners

• Job status updates, the technician's live location while a job is in progress, and completion records including parts used.

Payment information

Card, UPI and bank details are collected and processed directly by our payment gateway. We do not store your full card number, CVV or UPI PIN on our servers. We retain only a transaction reference, the amount, the status, and the payment method type.

3. How we use your information

We use your information to:

• Create and manage your account, and authenticate you by OTP.
• Accept, dispatch, fulfil and invoice your service bookings.
• Assign the nearest suitable technician and let you track them while en route.
• Process payments, refunds and wallet credits, and issue GST invoices.
• Send transactional notifications about your booking by push, SMS or email.
• Provide customer support and resolve disputes.
• Honour warranty claims on completed services.
• Detect, prevent and investigate fraud or misuse of the Platform.
• Improve our services, pricing and coverage through aggregated analysis.
• Comply with applicable law, tax obligations and lawful requests from authorities.

We rely on the performance of our contract with you, your consent (where required, such as for location access and marketing), our legitimate interests in operating and securing the Platform, and our legal obligations.

4. How we share your information

We do not sell your personal information. We share it only as follows:

• Service partners (technicians) — your name, phone number, service address and booking details, so they can reach you and perform the job.
• Payment gateway — to process payments and refunds.
• Communication providers — SMS, email and push notification vendors, to deliver messages about your booking.
• Cloud hosting and analytics providers — who process data on our behalf under contract.
• Professional advisers, auditors and insurers — where necessary and confidential.
• Authorities — where required by law, court order, or to protect rights, property or safety.
• Successors — in connection with a merger, acquisition or sale of assets, subject to this Policy.

5. Data retention

We keep your information for as long as your account is active, and afterwards only as long as needed for the purposes described here — including to honour warranties, resolve disputes, and meet tax, accounting and legal requirements. Financial and invoice records are retained for the period required under Indian tax law. Where information is no longer required, we delete or irreversibly anonymise it.

6. Security

We use encryption in transit (HTTPS/TLS), hashed and time-limited authentication tokens, OTP verification for job start and completion, access controls on administrative systems, and regular patching of our infrastructure.

No system is perfectly secure. You are responsible for keeping your device and your OTP confidential. If you believe your account has been compromised, contact us immediately at grow@go4lead.com.

7. Your rights and choices

• Access and correction — view and update your profile, addresses and saved appliances in the app, or ask us.
• Deletion — request deletion of your account and associated personal data. We may retain records we are legally required to keep.
• Withdraw consent — revoke location or notification permissions at any time in your device settings. Some features will stop working.
• Opt out of marketing — unsubscribe from promotional messages. You will still receive transactional messages about active bookings.
• Grievance redressal — escalate any concern to our Grievance Officer (below).

To exercise any of these, write to grow@go4lead.com. We will respond within the timelines required by applicable law.

8. Children

The Platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be notified in the app or by email. Continued use after a change constitutes acceptance.

10. Grievance Officer & contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:

Gourav Sharma
Grievance Officer, Go4Lead
Email: grow@go4lead.com
Phone: +91 85294 21025

Registered office:

Go4Lead — a sole proprietorship of Gourav Sharma
09, Rajat Nagar, Jai Nagar
Near Sakhi Silai Center
Pali, Rajasthan 306401
India
GSTIN: 08MQIPS5835B2ZC
Email: grow@go4lead.com
Phone: +91 85294 21025