Delete your Zentro account

1. What this page is for

This page explains how to delete your Zentro or Zentro Partner account and the personal data held against it. Both apps are operated by Go4Lead, a sole proprietorship of Gourav Sharma.

There is no charge for this, and you do not need to give a reason.

2. How to request deletion

Send an email to care@usezentro.in from the email address on your account, or from any address if you signed up with a phone number only, with:

1. the subject line Delete my account;
2. the mobile number you use to sign in; and
3. whether you want the whole account deleted, or only specific data removed (for example a saved address or a profile photo) while keeping the account.

We verify that the request genuinely comes from the account holder before acting on it — usually by sending a one-time code to the mobile number on the account. This step protects you: without it, anyone who knew your number could erase your booking and warranty history.

We acknowledge requests within 3 working days and complete them within 30 days.

3. What gets deleted

On deletion of the account we erase:

• your name, mobile number and email address;
• your saved addresses and their map coordinates;
• your profile photo;
• your device and session records, so you are signed out everywhere;
• your support conversations; and
• your ratings and written reviews, or, where a review must remain visible to be fair to the technician it concerns, the review is detached from your identity and shown anonymously.

4. What we must keep, and for how long

Some records cannot be deleted on request, because Indian law requires us to retain them. After your account is deleted these survive only in a form that is no longer linked to your name or contact details:

• Invoices and payment records — retained for 8 financial years under the Companies Act and GST rules. A GST invoice is a statutory record; we are not permitted to destroy it because the customer asked us to.
• Job records for any service still under warranty — retained until that warranty expires (up to 90 days after the job), so that a claim can still be honoured.
• Records subject to a live dispute, chargeback or legal process — retained until it concludes.

For technicians on Zentro Partner, identity and bank documents collected for verification and payouts are retained for the period required by tax and anti-money-laundering rules, then destroyed.

We do not sell personal data, and deletion is permanent — we keep no shadow copy to restore an account later.

5. Deleting some data without closing your account

You do not have to choose between everything and nothing. Email care@usezentro.in and tell us what you want removed — a saved address, your profile photo, your email address, or a specific review — and we will remove that while leaving your account working.

You can also edit or remove your saved addresses and profile photo yourself, at any time, from Profile inside the app.

6. Contact

Deletion requests: care@usezentro.in

Anything else, including if you are unhappy with how a request was handled: grow@go4lead.com, or +91 85294 21025. Our Grievance Officer details are in the Privacy Policy.

Go4Lead, a sole proprietorship of Gourav Sharma
GSTIN 08MQIPS5835B2ZC
Pali, Rajasthan, India