Zentro — Powering Every Repair
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Service Delivery Policy

Last updated: 9 August 2026

1. About this policy

Note: This document has been prepared for Go4Lead but has not been reviewed by a lawyer. Please have it checked by qualified legal counsel before relying on it in a dispute.

Zentro delivers on-site services at your address. We do not ship physical goods to customers, so a conventional shipping policy does not apply. This policy sets out how and where our services are delivered instead.

2. Service coverage

Zentro operates in selected cities in India. Coverage is determined by your pincode and the availability of a verified technician within range. The app confirms whether we serve your address before you complete a booking.

If we do not yet serve your area, you can register interest in the app and we will notify you when we launch there.

3. Scheduling and slots

  • Bookings are made for a specific date and a two-hour arrival window.
  • Standard operating hours are shown in the app and vary by city.
  • Emergency / priority dispatch is offered where a technician is available nearby, and may carry a surcharge which is shown before you confirm.
  • You receive notifications on assignment, on departure, and on arrival, and can track the technician live while they are en route.

4. What happens on the day

  1. The assigned technician contacts you and travels to your address.
  2. You verify their identity in the app and share the start OTP.
  3. They diagnose the fault and present a final estimate for your approval.
  4. On your approval, the work is carried out. Any spare parts are quoted and approved separately.
  5. You confirm completion with the completion OTP, and receive an invoice with warranty details.

Never share your start or completion OTP before you are satisfied with the work. The OTP is your control over the job.

5. What we need from you

  • An accurate address with a landmark, and a reachable phone number.
  • An adult aged 18 or over present throughout the visit.
  • Clear, safe access to the appliance — please move obstructions in advance.
  • Water and power supply available where the service requires it.
  • Any building entry permissions, passes or society approvals arranged beforehand.

6. Delays and non-delivery

Where a visit is delayed we notify you as early as possible and offer a new slot. Where we cannot fulfil a booking at all, we cancel it and refund anything already paid in full, under our Refund & Cancellation Policy.

Services may be delayed or suspended by events outside our reasonable control, including severe weather, civil disruption, utility outage or government restriction.

7. Spare parts

Where a repair requires a part that is not carried on the visit, we will quote it, obtain your approval, and schedule a follow-up visit to fit it. Estimated availability is communicated at the time of quoting. Parts carry the manufacturer's warranty where applicable.

8. Contact us

Go4Lead — a sole proprietorship of Gourav Sharma
09, Rajat Nagar, Jai Nagar
Near Sakhi Silai Center
Pali, Rajasthan 306401
India
GSTIN: 08MQIPS5835B2ZC
Email: grow@go4lead.com
Phone: +91 85294 21025